Term and Conditions

Welcome to EleVen Shop, where sophistication meets simplicity in customer satisfaction. These Terms and Conditions govern your use of our website and services. By accessing or purchasing from careproductssales.com, you agree to be bound by these terms.

1. Introduction

EleVen Shop (“we,” “our,” or “us”) operates the website careproductssales.com, offering premium cosmetics, personal care products, and accessories. Our products are designed for discerning customers who value quality, elegance, and effective personal care solutions.

2. User Obligations and Responsibilities

Account Integrity

When creating an account or making purchases, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Accept responsibility for all activities under your account

Prohibited Activities

You may not:

• Use our website for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to any part of our systems
• Interfere with the proper functioning of our website
• Use our products for any purpose other than personal care
• Resell our products without explicit authorization

Age Requirement

You must be at least 18 years old to purchase from our website, or have parental consent if between 13-17 years of age.

3. Products and Services Description

Product Categories

We offer a carefully curated selection of personal care products including:

• Cosmetics: CONCEALER, ANTI SHINE POWDER, and other premium makeup items
• Grooming Tools: BRUSHES, Beard & Brow Brush, and other application tools
• Personal Care: AFTERSHAVE, BODY products, CLEANSERS, EXFOLIATORS
• Specialty Items: DEODORANT, Conditioners and Masks, Body Scrubs, and Body SPF
• Accessories: Complementary personal care accessories

Product Quality

All our products are:

• Sourced from reputable manufacturers and suppliers
• Designed to meet high quality and safety standards
• Packaged to preserve integrity during shipping
• Subject to quality control before dispatch

4. Order and Payment Terms

Order Process

When you place an order:

• You receive an order confirmation email
• Orders are processed within 1-2 business days after payment confirmation
• Weekend and holiday orders are processed the next business day
• We reserve the right to cancel any order before shipment

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Shipping Information

Standard Shipping: $12.95 via DHL or FedEx

• Delivery Time: 10-15 business days after shipment
• Includes tracking and basic insurance

Free Shipping: Available for orders over $50 via EMS

• Delivery Time: 15-25 business days after shipment
• Limited tracking available

Pricing and Taxes

All prices are listed in US dollars. Customers are responsible for any customs duties, taxes, or import fees imposed by their country’s regulations.

5. Returns and Refunds Policy

Return Window

We accept returns within 15 days from the delivery date.

Return Conditions

To be eligible for return, items must be:

• Unused and in original condition
• In original packaging with all tags attached
• Accompanied by the original packing slip or invoice

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened cosmetics (CONCEALER, ANTI SHINE POWDER, BRUSHES)
• Personal care items (Beard & Brow Brush, other opened brushes)
• Used grooming products (AFTERSHAVE, BODY LOTION, CLEANSERS, EXFOLIATORS)
• Opened DEODORANT products

These items may only be returned if unopened and in original sealed packaging.

Return Process

1. Email our customer service at [email protected] within 15 days of delivery
2. Include your order number, items to return, reason, and preference (exchange/refund)
3. Wait for return authorization from our team
4. Ship items to: EleVen Shop Returns, 2677 Colony Street, Stamford, US 06901
5. Use trackable shipping and retain your receipt

Refund Processing

Once we receive and inspect your return:

• We notify you of approval or rejection within 5-7 business days
• Credit/Debit Cards: Refunds processed in 5-7 business days
• PayPal: Refunds processed in 3-5 business days
• Exchanges shipped within 2-3 business days of approval

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective product). For exchanges, we cover shipping costs for the new item.

6. Intellectual Property

Ownership

All content on this website, including but not limited to:

• Text, graphics, logos, and images
• Product descriptions and formulations
• Website design and layout
• Brand names and trademarks

are the property of EleVen Shop or our licensors and are protected by intellectual property laws.

Usage Restrictions

You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or branding without authorization
• Reverse engineer any of our products or website functionality
• Create derivative works based on our content

7. Limitation of Liability

General Limitations

To the fullest extent permitted by law, EleVen Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Shipping delays beyond our reasonable control
• Customs delays or import restrictions
• Product misuse or allergic reactions

Maximum Liability

Our total liability for any claim related to your use of our website or products shall not exceed the purchase price of the products in question.

Product Usage

Customers are responsible for:

• Reading and following all product instructions and warnings
• Performing patch tests for potential allergic reactions
• Using products only as intended and directed
• Consulting healthcare professionals for specific skin or health concerns

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your data.

Information We Collect

• Personal details provided during account creation and checkout
• Order history and preferences
• Communication records with customer service
• Website usage data for improvement purposes

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved in the courts of Stamford, Connecticut.

Contact First Resolution

We believe in resolving issues amicably. Before pursuing formal dispute resolution, please contact our customer service team to attempt resolution.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

Notification of Changes

For material changes, we will attempt to notify registered users via email or website notice.