Welcome to the EleVen Shop FAQ page. We’ve compiled answers to the most common questions about our products, services, and policies to ensure your experience with us is as seamless and sophisticated as our grooming solutions. If you don’t find what you’re looking for, our customer service team is always ready to assist.

Product Questions

What types of products does EleVen Shop offer?
EleVen Shop specializes in premium grooming and lifestyle products for the modern gentleman. Our range includes accessories, aftershave, anti-shine powder, beard and brow brushes, body care items (lotions, scrubs, SPF), cosmetics (concealer, brushes), cleansers, exfoliators, deodorant, and conditioners and masks. Each product is designed to simplify your routine while delivering exceptional quality.
Are EleVen Shop products suitable for all skin types?
Yes, our products are crafted with high-quality ingredients to cater to various skin types. For instance, our cleansers and exfoliators are formulated to be gentle yet effective. If you have specific skin concerns, we recommend reviewing product descriptions or contacting us for personalized advice.
Do you offer organic or natural products?
Absolutely! We prioritize quality and offer items like our 100% Organic Coconut Melt. Our product lines often include natural ingredients to ensure a premium, skin-friendly experience.

Shipping & Delivery

What are your shipping options and costs?
We provide two premium shipping methods to suit your needs:
  • Standard Shipping: Costs $12.95 and is handled by DHL or FedEx. Delivery takes 10-15 business days after dispatch, complete with reliable tracking.
  • Complimentary Shipping: Free on orders over $50, using EMS. Delivery takes 15-25 business days after dispatch, ideal for planned purchases.
Note that orders are processed within 1-2 business days to ensure meticulous packaging.
Do you ship worldwide?
Yes, we deliver globally with our premium network, excluding select remote areas and parts of Asia. Our logistics partners, like DHL and FedEx, ensure your products maintain integrity during transit. Delivery times may vary slightly due to customs processing.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email. For standard shipping, use the DHL or FedEx website; for complimentary shipping, refer to EMS tracking. If you encounter issues, reach out to us at [email protected].

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be unused and in original packaging. To initiate a return, contact our customer service team with your order details. Please note that shipping costs are non-refundable, and we recommend using a trackable method for returns.
What if I receive a damaged or incorrect item?
We apologize for any inconvenience. Contact us immediately at [email protected] with your order number and details, and we’ll resolve it promptly—whether through a replacement or refund.

Payment & Account

What payment methods do you accept?
We support secure payments via Visa, MasterCard, JCB, and PayPal. Your transactions are protected to ensure a safe shopping experience.
Can I create an account to track my orders?
Currently, we focus on a streamlined checkout process. You can track orders using the provided tracking number. For account-related inquiries, email us, and we’ll assist with order history or updates.

General Inquiries

How can I contact customer service?
For expedited shipping, specific delivery arrangements, or any questions, email us at [email protected]. We aim to respond within 1-2 business days, reflecting our commitment to exceptional service.
Where is EleVen Shop based?
Our company is located at 2677 Colony Street, Stamford, US 06901. We serve customers worldwide with a focus on premium care and global excellence.

Thank you for choosing EleVen Shop—where sophistication meets simplicity. If you have further questions, don’t hesitate to reach out. We’re here to ensure your grooming journey is nothing short of exceptional.

Email: [email protected] | Website: careproductssales.com

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